A. Full course price should be paid prior to the beginning of the course.

B. A registered student may request the refund of the course fee only prior to the start of the course.
After the start of the course no amount will be refunded.

C. The course fee also covers: free library pass and borrowing of books and video materials in accordance with the rules of the library. The pass will be issued by the Librarian.

D. Students are required to have the required textbooks for the duration of the course.

E. Minimum number of students per course is 4, the maximum is 14.

F. A transfer from the course in which the student is enrolled to another course is allowed only within the first two weeks of the course, and on the condition that the capacity of the chosen course allows for such a transfer.

G. The Institute reserves its right to cancel a course if conditions for opening such a course are not met. If a course is cancelled, the student may select another course of the same level or ask for a full refund of the amount paid.

H. The Institute reserves the right to change the course instructor of an existing course, if it is deemed necessary due to organizational reasons.

I. Starting from the first lesson of a course, including at the beginners´ level, the language used in class is the Italian.

L. At the end of a general course the student shall take a final test (in person for completion of CEFR levels and online for sub-levels), passing of which enables them to move up to the higher level course and ask to obtain a certificate of completion of such course. A student not sitting the final test on the scheduled day, will have the option of doing the substitute test on an agreed date for a fee of 100 CZK.
The student will be informed of the test results not later than a week after the end of the course.

M. Should a student miss one or more classes, they will not be allowed to make up for their absence by attending another class of the same level.

Should a teacher miss one or more lessons, he or she will be temporarily substituted or he or she will agree with the class on make-up lessons.